Hello World!
Hey I’m Duncan! Are you ready to dive into the exciting world of programming and automation?
My name is Duncan, and I’m a SIP Network Engineer based in Denver, Colorado. I’m passionate about exploring the endless possibilities of networking and programming, and I invite you to join me on this journey.
Through this blog, I’ll be sharing my experiences, insights, and discoveries as I delve deeper into the realm of automation. My goal is to advance my career and expand my knowledge while also inspiring and educating others who share my passion.
Together, we’ll explore the latest trends, tools, and techniques in the world of networking and programming. From Python to Ansible and beyond, we’ll uncover new ways to automate and streamline our work, ultimately making our lives easier and more efficient.
So, buckle up and get ready to join me on an exciting adventure into the world of automation. Let’s learn, grow, and innovate together!
Current Projects
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SalesForce Cleanup
Hey there, let’s talk about everyone’s favorite tool: Salesforce! Just kidding, it’s actually the bane of my existence. I have to use it every day because my company uses it for their ticketing system, and let me tell you, it’s not always rainbows and unicorns. My biggest frustration with Salesforce is how some of my […]
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Can a script replace me?
Are you tired of spending hours analyzing CDRs to troubleshoot call issues? Have you ever wished there was a way to automate the process and make your job easier? Well, in this blog post, I will explore whether a script can replace me, a Tier 1 SIP engineer with years of experience in CDR analysis. […]
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Buh Bye Google, Hello Doogal
Do you ever feel like Google is constantly tracking your every move on the internet? That feeling of being followed and having your personal information sold to businesses for targeted ads can be unnerving, to say the least. Well, it’s time to say goodbye to all that and welcome a new search engine into your […]
Completed Projects
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Buh Bye Google, Hello Doogal
Do you ever feel like Google is constantly tracking your every move on the internet? That feeling of being followed and having your personal information sold to businesses for targeted ads can be unnerving, to say the least. Well, it’s time to say goodbye to all that and welcome a new search engine into your […]
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Can a script replace me?
Are you tired of spending hours analyzing CDRs to troubleshoot call issues? Have you ever wished there was a way to automate the process and make your job easier? Well, in this blog post, I will explore whether a script can replace me, a Tier 1 SIP engineer with years of experience in CDR analysis. […]
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SalesForce Cleanup
Hey there, let’s talk about everyone’s favorite tool: Salesforce! Just kidding, it’s actually the bane of my existence. I have to use it every day because my company uses it for their ticketing system, and let me tell you, it’s not always rainbows and unicorns. My biggest frustration with Salesforce is how some of my […]
Skills
Experience
Tier I NOC Engineer – IntelePeer – 2020 – Present
• Served as the front-line connection for issue resolution between Intelepeer and our customers.
• Built the bot solution that integrated CPaSS and Salesforce systems to automatically process cases, resulting in over 600 case
reduction from the workflow since inception, and removed 1 hour of daily work from the team.
• Top Tier 1 issue resolver in 2021 and 2022.
• Coordinated issue resolution between multiple external carrier teams.
• Identified potential capacity issues and facilitated capacity increases to call volumes saving customers from productivity loss.
• Diagnosed issues utilizing Soft Switch, Accounting, Debug, and Syslogs.
Director of Website Development – YourNeedsDigital – 2016 to 2017
• Spearheaded all activities related from conception to development and maintenance of customer websites and mobile applications
• Modelled user interfaces of customer facing deliverables including architecture and design.
• Designed customer specification documents to drive development decisions for over 40 individual websites and mobile applications.
• Performed project tracking through clear and concise status and time management reports; proactively identified potential issues and
tracked progress against customer commitments.
Web Developer – NativeRank – 2015 to 2016
• Developed and launched over 40 websites for customers utilizing the wordpress platform, and recognized as the top developer for the
company
• Composed and implemented project roadmaps and milestones lead key stakeholder engagement and accountability, and
communicated project status with relevant stakeholders.
• Maintained website continuity by providing continual updates to sites for customers and liaising with copyrighters to ensure proper
website optimization
• Executed search engine optimization to promote customer products to their customers with top google rankings.